Measuring The OTIF Metric: The Best Ways To Focus On Uplifting Supply Chain Excellence
Uncover how the OTIF metric can transform your supply chain! Learn how to measure On-Time, In-Full delivery for better efficiency and satisfied customers.
customer experience
Contact Center SaaS: The Best Emerging Tech To Make Your Customers First
Discover how contact center SaaS is transforming customer service with 11 breakthrough techs that eliminate hold times, empower agents, and more.
Headless Ecommerce Fundamentals: Ways It Is Changing Supply Chain Tech
Discover how Headless Ecommerce is revolutionizing online retail and supply chain tech with its API-driven approach Learn the tech behind the transformation!
Measuring On-Time Delivery: 9 Mistakes You Want To Avoid For More Reliable Delivery Results
Don’t let on-time delivery metrics trip you up! Discover the 9 most common mistakes in measuring on-time performance with examples.
How to Make Your Shipping Options More Competitive: A 5-Step Market Segment Approach for Businesses
Discover how to boost your eCommerce business with a 5-step market segment approach to offer diverse shipping options your customers will love!
Advice On The Right Ecommerce Delivery Speed Options That Will Make Your Customers Rave
eCommerce delivery speed options evolve—customer desires vary. Is a “one-size-fits-all” best? Explore delivery options & a 5-step optimization approach.
The Best On-Time Delivery KPIs To Make Your Customers Delighted
So what are the best eComerce KPIs that focus on on-time delivery? Let’s explore the different types of KPIs to improve your customers’ delivery experience.
The Horrific Delivery Exception: Exploit Shipment Data To Eliminate, Make Your Customer Experience Better
Here are four tips for using your shipment data to eliminate every delivery exception and assure your supply chain is delighting your customers.
Ecommerce Chatbot Examples: 11 Ways That Successful Businesses Can Actually Secure Results
Here are 11 eCommerce chatbot examples that include a full range of chatbot use cases. Also, showcases companies like Starbucks, Airbnb and Nike to name a few.
One Bad Customer Delivery Experience Leads To 3 Disastrous Results: Both Now And In The Future.
For many eCommerce businesses, the customer delivery experience is more an afterthought or to be left to delivery carriers. See why this is the wrong approach.
Ecommerce Supply Chain Advice For Reduced Click-To-Delivery Time And Costs
Want to get an edge? Here are 5 tips to help you improve your eCommerce supply chain operations and ensure your customers have a great delivery experience.
AI Chatbot Technology – Its Staggering Benefits And How To Best Use
Why are AI chatbots light years ahead of traditional rules-based chatbots? And many ways how an AI chatbot can help both businesses and even your personal life.
Unlock Your Outbound Logistics – How To Make Your Customers Rave
eCommerce has fundamentally changed outbound logistics. Changes are needed to focus more on customer experience. Here are four recommendations..
More Excellent Customer Service Results From Your Ecommerce Contact Center
Excellent customer service comes from a mature call center. Does your eCommerce contact center need an upgrade? If yes, do an assessment and set KPIs.
The Delighted, Connected Customer: Sure Ways To Make Call Centers Omnichannel And Data Rich
An omnichannel call center is the key for connecting with the connected customer. Find out how to get a unified view of the customer experience.
A Spectacular Call Center Experience – Technology Applied The Right Way
Things you need to know: maturity models, multichannel communications, omnichannel call center experience and unified data view of your customer’s order status.
Is Your Customer Delivery Experience In A Tailspin? – Know The 6 Steps For More Delighted Customers
When your customer experiences a bad delivery experience, it is a tragedy. Get my recommendations on how to improve your customers’ delivery experience.