The Delighted, Connected Customer: Sure Ways To Make Call Centers Omnichannel And Data Rich
An omnichannel call center is the key for connecting with the connected customer. Find out how to get a unified view of the customer experience.
An omnichannel call center is the key for connecting with the connected customer. Find out how to get a unified view of the customer experience.
Get up to speed with the latest supply chain trends with our 6 Internet of Things examples! Plus, origins of IoT and learn where it is headed in the future.
What is micromobility technology? How are these systems improving our lives? What are the challenges to local governments implementing?
Every add-on shipping fee directly eats into profit. Get tips on how to control these fees, and not get surprised on your next carrier’s invoice
Things you need to know: maturity models, multichannel communications, omnichannel call center experience and unified data view of your customer’s order status.
When your customer experiences a bad delivery experience, it is a tragedy. Get my recommendations on how to improve your customers’ delivery experience.
Data integration projects can be done in-house or use advanced cloud / 3rd party software. Here are the best tech solutions to access data.
What is the meaning of eCommerce? Find out about various business models (B2B, B2C, etc.), and 9 ways to help your existing or new business, big or small.
Examples of why you would use a logistics consultant, supply chain areas where they help, and how a logistics consultant is different from a 3PL.
Get a unified view of your data. Here are the 7 steps to integrate data for business visibility. Different methods that you can use explained.