Greetings! As a supply chain tech advisor with 30+ years of hands-on experience, I take great pleasure in providing actionable insights and solutions to industry leaders. My focus is on supply chains leveraging emerging LogTech. I zero in on tech opportunities and those critical issues that are solvable, but not well addressed, offering industry executives clear paths to resolution. I have a wide range of experience to include successfully leading the development of 100s of innovative software solutions across supply chains and delivering business intelligence (BI) solutions to 1,000s of shippers. Click here for more info.
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Why are AI chatbots light years ahead of traditional rules-based chatbots? And many ways how an AI chatbot can help both businesses and even your personal life.
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eCommerce has fundamentally changed outbound logistics. Changes are needed to focus more on customer experience. Here are four recommendations..
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IT staff is expensive, and managed IT services providers are confusing. Learn the benefits and risks, what functions to outsource, and how pricing models work.
Outsourcing IT Services – Best Advice On The Advantages And Risks
It’s important to understand the benefits and risks of outsourcing IT services.. Find out the advantages and disadvantages of outsourcing IT services.
What Is Data Science? Its Focus, Applications, 6 Components Explained
What is the focus of data science, its applications, and the six components that answer the question of what is data science.
More Excellent Customer Service Results From Your Ecommerce Contact Center
Excellent customer service comes from a mature call center. Does your eCommerce contact center need an upgrade? If yes, do an assessment and set KPIs.
Data Science Definition – The Truth About This Discipline And Its Massive Growth
There is a need for a concise data science definition. Also, an explanation of its origins, a breakout of what it is and its process to make data useful.
The Delighted, Connected Customer: Sure Ways To Make Call Centers Omnichannel And Data Rich
An omnichannel call center is the key for connecting with the connected customer. Find out how to get a unified view of the customer experience.