Transforming Urban Life: Are Smart City High Tech Solutions Really Helping the People they Should?
Discover why many smart city solutions are not really beneficial and recommendations for implementing people-first smart city solutions.
data readiness
Ecommerce Supply Chain Advice For Reduced Click-To-Delivery Time And Costs
Want to get an edge? Here are 5 tips to help you improve your eCommerce supply chain operations and ensure your customers have a great… Read More »Ecommerce Supply Chain Advice For Reduced Click-To-Delivery Time And Costs
Ecommerce Delivery Exception Mistakes To Avoid And How To Handle
Delivery exceptions impact your business. What are the different delivery exception types, analyzing your shipping data and how to handle shipping exceptions.
Smart City And IoT – The Best Opportunities And The Challenges
It is important to focus smart city and IoT technology on people first. Discover 12 opportunities for smart city tech, and how to address the… Read More »Smart City And IoT – The Best Opportunities And The Challenges
More Excellent Customer Service Results From Your Ecommerce Contact Center
Excellent customer service comes from a mature call center. Does your eCommerce contact center need an upgrade? If yes, do an assessment and set KPIs.
The Delighted, Connected Customer: Sure Ways To Make Call Centers Omnichannel And Data Rich
An omnichannel call center is the key for connecting with the connected customer. Find out how to get a unified view of the customer experience.
Internet Of Things Examples – Hidden Technology Automating Logistics
Get up to speed with the latest supply chain trends with our 6 Internet of Things examples! Plus, origins of IoT and learn where it… Read More »Internet Of Things Examples – Hidden Technology Automating Logistics
Shared Micromobility, A Solution To Better Urban Mobility And Livability
What is micromobility technology? How are these systems improving our lives? What are the challenges to local governments implementing?
Shipping Fee Surprise – Here Is How To Overcome Unexpected Package Surcharges
Every add-on shipping fee directly eats into profit. Get tips on how to control these fees, and not get surprised on your next carrier’s invoice
A Spectacular Call Center Experience – Technology Applied The Right Way
Things you need to know: maturity models, multichannel communications, omnichannel call center experience and unified data view of your customer’s order status.
Is Your Customer Delivery Experience In A Tailspin? – Know The 6 Steps For More Delighted Customers
When your customer experiences a bad delivery experience, it is a tragedy. Get my recommendations on how to improve your customers’ delivery experience.
The Best Ways To Access Data – Tech Solutions To Unlock Your Data Silos
Data integration projects can be done in-house or use advanced cloud / 3rd party software. Here are the best tech solutions to access data.
The Meaning Of eCommerce – Its Where Technology Empowers The Marketplace
What is the meaning of eCommerce? Find out about various business models (B2B, B2C, etc.), and 9 ways to help your existing or new business,… Read More »The Meaning Of eCommerce – Its Where Technology Empowers The Marketplace
This Is What A Logistics Consultant Can Do To Deliver Value For Your Business
Examples of why you would use a logistics consultant, supply chain areas where they help, and how a logistics consultant is different from a 3PL.
Want To Integrate Data For Better Business Visibility? Here’s How To Do It
Get a unified view of your data. Here are the 7 steps to integrate data for business visibility. Different methods that you can use explained.