How to Make Your Shipping Options More Competitive: A 5-Step Market Segment Approach for Businesses
Discover how to boost your eCommerce business with a 5-step market segment approach to offer diverse shipping options your customers will love!
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Advice On The Right Ecommerce Delivery Speed Options That Will Make Your Customers Rave
eCommerce delivery speed options evolve—customer desires vary. Is a “one-size-fits-all” best? Explore delivery options & a 5-step optimization approach.
Data Analytics You’ll Need For Unsurpassed Carrier Delivery Results
Harness the power of data analytics using on-time delivery KPIs, shipment optimization, cost reduction strategies, and carrier scorecards..
Measuring Ecommerce On-Time Delivery: Instructive Advice To Best Avoid Pointless Mistakes
How to use data analytics to correctly measure on-time delivery, identify root causes of delivery failure and take corrective action. Also, 9 mistakes to avoid.
Better Public Transport Systems – Lost Cause Or Best Solution?
Cars are part of our American culture. But are public transport systems a better answer to access employment, community resources, medical care, and recreational opportunities for all?
Same Day Shipping For Your Business: What You Need To Know Before Launching
Explore the benefits of same day shipping, and delve into seven critical questions to address before considering providing this same day service.
The Best On-Time Delivery KPIs To Make Your Customers Delighted
So what are the best eComerce KPIs that focus on on-time delivery? Let’s explore the different types of KPIs to improve your customers’ delivery experience.
The Horrific Delivery Exception: Exploit Shipment Data To Eliminate, Make Your Customer Experience Better
Here are four tips for using your shipment data to eliminate every delivery exception and assure your supply chain is delighting your customers.
Same Day Delivery Stores: Do Customers Really Want Them And Can Your Business Fulfill This Epic Challenge?
Yes, eCommerce consumers want same day delivery stores. Here are the merits for retailers offering same day, the challenges, and tips for retailers.
One Bad Customer Delivery Experience Leads To 3 Disastrous Results: Both Now And In The Future.
For many eCommerce businesses, the customer delivery experience is more an afterthought or to be left to delivery carriers. See why this is the wrong approach.
Transforming Urban Life: Are Smart City High Tech Solutions Really Helping the People they Should?
Discover why many smart city solutions are not really beneficial and recommendations for implementing people-first smart city solutions.
Ecommerce Supply Chain Advice For Reduced Click-To-Delivery Time And Costs
Want to get an edge? Here are 5 tips to help you improve your eCommerce supply chain operations and ensure your customers have a great delivery experience.
Ecommerce Delivery Exception Mistakes To Avoid And How To Handle
Delivery exceptions impact your business. What are the different delivery exception types, analyzing your shipping data and how to handle shipping exceptions.
Smart City And IoT – The Best Opportunities And The Challenges
It is important to focus smart city and IoT technology on people first. Discover 12 opportunities for smart city tech, and how to address the challenges.
More Excellent Customer Service Results From Your Ecommerce Contact Center
Excellent customer service comes from a mature call center. Does your eCommerce contact center need an upgrade? If yes, do an assessment and set KPIs.
The Delighted, Connected Customer: Sure Ways To Make Call Centers Omnichannel And Data Rich
An omnichannel call center is the key for connecting with the connected customer. Find out how to get a unified view of the customer experience.
Shared Micromobility, A Solution To Better Urban Mobility And Livability
What is micromobility technology? How are these systems improving our lives? What are the challenges to local governments implementing?
Shipping Fee Surprise – Here Is How To Overcome Unexpected Package Surcharges
Every add-on shipping fee directly eats into profit. Get tips on how to control these fees, and not get surprised on your next carrier’s invoice
Is Your Customer Delivery Experience In A Tailspin? – Know The 6 Steps For More Delighted Customers
When your customer experiences a bad delivery experience, it is a tragedy. Get my recommendations on how to improve your customers’ delivery experience.
Package Delivery – See How To Stop Surging Costs And Make Your Customers Happy
A primer about package delivery. Parcel shipping costs can cost more than the product itself. How both small and large shippers can get the least cost and best delivery experience.
Trucking Tech – 9 Awesome Innovations That Are Going Mainstream
The latest trucking tech innovations enable fleet owners a competitive advantage, saves money, improves service levels, and reduces accidents.